FAQ

FAQ

Most frequent questions and answers

The best source of information is through the airline itself. There are a number of pet relocation services that are very good and have been helping people through the process for many years but my personal recommendation in dealing with a third party service provider is to trust but verify. The rules and regulations associated with pet travel often change and are very restrictive so it makes sense to get involved and know the details.

There are often at least three sets of requirements that you need to comply with including: (i) requirements dictated by the city, state, country that you are leaving from, (ii) requirements that the airline has and (iii) requirements that stem from the city, state or country that you are traveling to which may or may not depend on whether you are moving there permanently. Speaking with someone who has experience in the process especially if they have gone through it is invaluable.

If your pet is traveling in the cargo section of the plane they will be in climate-controlled sections of the cargo hold. Baggage handlers typically strap animal crates in place and may wrap them with perforated air cushion rolls. Cargo hold size and conditions depend greatly on the type of plane and the airline that operates it. In many models, the baggage area takes up the level directly beneath the passenger cabins.

Contact the airline for details including restrictions. Most airlines have a Jet Sky Pet Movers Program! This is often different from policies associated with service animals. Contact your vet for information about safe travel and most importantly the regulator in the city, state or country to which you are traveling to find out specific rules and regulations involving animals. There may be a quarantine period. Please use the forum section on this website to ask questions. There is likely someone who has already made the journey that you will be taking with their pet so they can help offer advice!

Moving is stressful, and moving with a pet can make the experience even more emotionally challenging—pets are part of the family, after all.

We know you have lots of questions about where to begin and how to plan the safest experience possible, so here are a few topics of discussion to get you started in the right direction.

First, learn about the import rules for your destination country to make sure it’s even possible to bring your pet where you want to go, as some countries have breed and species bans or don’t allow pets to arrive from certain countries.

From here, start to build a plan of action based on the vet visits and paperwork required and begin to think about airline and routing options, crate-training, and whether or not you want to do this on your own or hire assistance.

Understandably, most pet owners would rather keep their pets by their side when they fly, but airline and country rules often make this impossible. Tiny pets can sometimes fly in the cabin, especially if you’re flying within the United States, but most international flights require pets to fly via cargo.

Chances are if you’re reaching out to us, it’s because your pets will need to fly via manifest cargo, and one of our Consultants would be happy to discuss your options and let you know why manifest cargo is safer than you probably think (and our preferred method for pet travel).

Of course safety is a top concern when it comes to considering a pet move, and we’re confident in saying that yes, pet air travel is safe when you’ve taken all the necessary precautions. (We wouldn’t be in this business if it wasn’t.)

To start, this means choosing a pet friendly airline whose cargo area is pressure and temperature controlled and who has solid, established pet safe policies in place.

Before you travel we also recommend talking with your vet about any health concerns, helping your pet get to a healthy weight through diet and exercise, and perhaps most importantly, working to crate train your pet well before the move.

Every pet move is different, which makes standard pricing difficult to establish. Factors like pet size, breed, origin, destination, and even time of year can all come into play when determining costs, so a conversation with a PetRelocation Consultant is needed before a realistic estimate can be determined.

Some pets are naturally more easygoing and ready to travel than others, but that doesn’t mean it’s impossible for older pets, snub-nosed breeds, or pets with nervous temperaments to have a safe journey.

From elderly Chihuahuas to diabetic ferrets we’ve managed many sensitive moves safely, so talk to us to learn more about the extra precautions you can take when traveling with your pet.

Many people choose to hire professional assistance with their pet moves in order to save time and minimize stress during the already overwhelming life event of moving.

Similar to planning your wedding, remodeling your kitchen, or training your new puppy, it’s possible to roll up your sleeves and start researching everything yourself, but sometimes a task is too complicated to easily get a handle on. Or, though you’d like to try to DIY, you just don’t have the time to do a great job

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